Refund and Cancellation Policy

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Drive Wacho · Version 2026-10d · Last updated: 14 October 2026

DRAFT – to be reviewed by a qualified Indian lawyer before public launch.

This policy applies to plans bought in the Drive Wacho app from Nanchar Global Enterprises (OPC) Private Limited. It is part of our Terms of Use.

1. Basic plan and free trials: the Basic plan is always free. Each paid plan (Prime, Family, Prime Response) can be tried free for 30 days, once per phone number. No payment is taken for a trial; it ends automatically and there is nothing to cancel.
2. Paid plans (Prime, Family, Prime Response) are for a fixed period shown before payment. You can stop using the Service at any time, but the fee for a plan that has started is not refunded, except:
   • if you were charged twice or by mistake – full refund of the extra amount;
   • if a payment succeeded but the plan was not activated within 48 hours – full refund;
   • if we permanently stop a paid feature before your plan ends – pro-rata refund of the unused part (Terms, section 11).
3. Auto-renew: if you switch on "Renew automatically", the plan renews every year at the price shown at checkout, charged through UPI AutoPay / card mandate (Razorpay) or Google Play. For Razorpay we remind you in the app 3 days before. You can switch auto-renew off at any time – in the app (My plan → Payments and receipts) for Razorpay, or in the Play Store (Subscriptions) for Google Play. The plan then runs until the end of the period already paid. A renewal charge follows the same refund rules as above.
4. Google Play purchases: Google Play's own refund policy also applies, and Google sends its own invoice. You may ask us too; an approved refund is made through Google Play and ends that plan.
5. Receipts: every payment has a receipt (or a GST tax invoice once we are GST registered) in the app under My plan → Payments and receipts. Refunds are shown on it with a credit note number.
6. How to ask: in the app go to Profile → Help & support, or email nancharsmartai@gmail.com, within 7 days of the payment, with the payment reference.
7. Timing: approved refunds go back to the original payment method within 7–10 working days (your bank may take longer).
8. Plans are digital services; nothing is shipped or delivered physically.
9. Paying for a plan buys access to its features. It does not buy any guarantee of safety, rescue or outcome.

Contact

Nanchar Global Enterprises (OPC) Private Limited · 2-62, Railwaystation Road, Mandavalli Mandalam, Mandavalli, Krishna, Andhra Pradesh – 521345 · nancharsmartai@gmail.com · +91 82978 49697
See also our Contact page.